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Testimonials

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“Thanks for always being a professional service.

I have always had a great service from my Managing Agent. Not only does the service charge include the maintenance of the property, the communal gardens and hallway but it also includes building insurance, water rates and window cleaning!

BW have been great with communicating and providing resolution to any issues over the last 13-14years I have lived at Chiswell Court!

Thank you BW TEAM!”

Rebecca Fearnside

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“Excellent service! BW Manage our block of flats and have always been on hand to help whenever we have needed it.

We had a bad experience with a previous company and BW have shown us how it’s supposed to be done. Always attentive and quick to respond.”

Katie Scott

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“Practical advice and sensible management. BWR have always provided me with sound property advice since 2004.

They run a professional property management business and deal with problem issues as they arise. With a wealth of knowledge and experience under their belts, BWR will always be my first choice block property managers.”

Willies Asher

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“Highly recommend.

My main point of contact has always been Jamie Fisk, who I was able to build a great rapport with due to his friendly and professional manner.

He has always been very helpful and supportive in any given situation, and I am grateful for the assurance I felt that I could always call on him if anything. His approach allowed for a more personal service and I could trust all would be handled quickly and efficiently.

Wouldn’t hesitate highly recommending him and the team at BW Residential.”

Vanessa Malcolm-Gregg

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“Brilliant commitment to providing great customer service is to be commended.

I was so pleased to have received excellent customer service from BW residential when dealing with a recent set of enquiries. These particular enquiries meant I had to call them on more than one on occasion with requests for information and each time they dealt with me in a timely and extremely professional manner and did not make me feel that I was being a nuisance, which made me feel relaxed about my query as I felt they genuinely wanted to help.

Charnelle in particular was very empathetic to my concerns and her and Lewis were highly efficient and went above and beyond to answer my queries as quickly as possible.

This is not the first time I have had to contact BW Residential and every time I have been afforded the same service no matter who I have spoken too so well done to the entire team.”

Ms Barbara Rowe

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“They are a 5* company.

After years of being mismanaged by a different company, BW have really helped turn our building around. They have been a huge asset to our building and the day to day running of it. Their communication is excellent and their response time to issues is fantastic.

All problems are tackled effectively using their wealth of knowledge and experience which allows the directors of the building to make final decisions with confidence.

Since BW have taken over the management of my building it’s been nothing but a positive change and I have happily recommended them to other people who are looking for a new building management company.

It’s not an easy transition to make but BW have made it feel seamless.”

Chrissie

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"Great customer service, from all, and especially Marina in the Finance Team. She’s friendly, helpful, efficient, and nothing is too much trouble."

Trusted Customer

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"I have encountered an excellent service from all of your team and impressed with how you are managing our block." 

Trusted Customer

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"Phone operator answered promptly. Louise returned my call quickly and was efficient, polite and helpful."

Trusted Customer

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"Good response. Answered my two questions efficiently and pleasantly."

Trusted Customer

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"Both Lewis Hood and Lisa Buttle-Neill were very helpful and were really quick to help me find a very speedy solution to the issue I was having.

Great Service!!"

Andre De Waal

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"Excellent.

Very helpful and responsive.

Proactive and positive when it comes to resolving problems. Pleased with the service provided.

Keep up the good work." 

Kie

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"Lewis has been extremely helpful in supporting me in getting solved the issue I have reported.

His communication in keeping me informed throughout the process and his customer focus has been excellent.

A big thank you." 

Romina

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"Good service.

Very helpful." 

John

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"Personal and Professional.

Response time to emails and answers to my endless questions as just moved my daughter into one of their new properties, are dealt with promptly, professionally and with good humour.

Very efficient administrator Lisa." 

Ann Ramsey

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"Excellent response.

Very swift reply to my query, and very prompt at getting it resolved.

Good communication, too." 

Gino

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"BW respond sympathetically and professionally to any problems we may have.

As a director of the management committee of our estate, they have responded quickly to most of our queries and problems." 

Victoria Matthews

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"Lewis H has been fantastic with his service, promptness and reliability for providing assistance with anything requested.

Never had any issues with his responses or when anything was required he gave a swift response with the required information.

Excellent service from Lewis." 

Alex

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"Speedy efficient response to our private estate management account." 

Martin Matthews

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"Lisa and Marina are so so helpful and lovely to deal with first class." 

Marcus Beech

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"Great service from Accounts. Very efficient and speedy reply from Louise in Accounts.

Not the first time I have had cause to contact and Louise is always really helpful & quick to respond." 

Sarah

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"Decent people. Very helpful and constructive.

It’s uplifting to deal with people who care and treat you as the individual you are." 

Christopher

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"Excellent, quick service." 

Alex

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"Excellent service, thank you so much for your help with Anti Social Behaviour.

Friendly and attentive service." 

Ishtiaq

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"Good and clear communication.

Thank you BW Residential Ltd for the clear and timely communication!

This is much appreciated and has helped me with my planning." 

Priscilla

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"Superb, would recommend.

Great communication, problems resolved with evidence. Especially Lewis, he has been a pleasure to deal with.

BW took over the management of our block and in a short space of time turned around the management of the block."

Anthony

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"I think response times to emails could be better. When I’ve asked something which falls outside their usual remit (eg issues with a neighbour and making contact with the landlord of the flat) they can be slow to respond. In other areas though this hasn’t been a issue and they’ve been responsive." 

Vanessa

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"Very helpful and efficient managing agent. A very good managing agent.

Quick responses to queries and maintenance issues, and has really cleaned up some of the finances for our building as well." 

Alex

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"Fantastic managing agents. Professional and approachable. The human face of property management.

Completely open and honest in all their dealings with myself and others in my block." 

Annabel

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"All good, always very helpful and quick to respond." 

James

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"Excellent all round service.

In all my dealings with BW Residential I have found them very polite and efficient. If they are unable to supply requested information they always get back asap.

They are a pleasure to deal with." 

Jane

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"Responsive.

Always quick to respond to queries." 

Andrew

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"Helpful and proactive.

Always helpful and proactive in ensuring any problems are resolved and good at communications whether in resolving an issue or keeping leaseholders in the loop." 

Adam

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"Very professional, highly efficient and always do what they say they will." 

Colin

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"Professional, responds in good time to issues.

Efficient, professional." 

Victoria

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"Highly recommended residential property management provider.

BW Residential Ltd offer a thoroughly professionally and client oriented service.

We have worked with them for eight years and consider them the benchmark for residential property management services." 

Dom

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"When you email, they always reply straight away and get done prompt what you request." 

Carol

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"Very efficient, well managed and experienced. Very professional, efficient and effective. They manage all the affairs of the estate well ensuring bills are managed and paid on time. Outstanding service from the individual estate managers allocated.

Having had years of experience with other management companies in the past. BW Management company stand out from the rest. I am sure there will be many bad reviews about them but I can say this from first hand experience managing our estate for around 15 years. The estate is well managed and all the financial affairs are transparent and well documented for us to review.

Directors appointed to the estate have an excellent relationship that has brought about many improvements to the landscape and gardens. Well done to BW and team." 

Wesley

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"Lewis has been great to work with. Always quick to respond to any queries and issues.

Very reliable!" 

Sakina

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"BW have always been helpful with any issues that have arisen since they have taken over management of our apartment complex.

Always deliver a prompt service with getting issues resolved."

Paul

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"Would use again!

Very professional, knowledgeable and swift service." 

Lucy

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"Great company!

BW have been excellent since taking over the management of our building.

Jamie Fisk is our main point of contact and has proven helpful and responsive at all times. I would definitely recommend him and BW!"

Jordanna

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"Jamie, I just wanted to drop you a short email to acknowledge your work during the recent Thames Water issues.

This was an event outside of your control and I think the way you dealt with it made life for the residents of the High that much easier.

Keep up the good work!" 

Ian

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"Thank you all for your help over the past couple of years.

You have been an excellent management company and we have greatly appreciated your efficiency, professionalism and friendliness.

You are a great asset to ...[the building]... and I wish you all well in the future." 

Andrea

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"BW Residential took over the management of our development at my request after we were receiving poor service from the old managing agents.

Service Charge arrears were getting bigger, bills were not being paid on time and repairs were being delayed due to lack of funds.

I appointed BW Residential who took a pro-active approach, reduced Service Charge arrears, paid bills on time, so now repairs get done efficiently and in a timely manner." 

Alan

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"Thank you so much. I can’t tell you what a difference dealing with your company has been.

I knew that [our old agent] was bad but I didn’t realise to what extent they were letting us down.

Keep up the good work." 

Sonia

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"Thank you very much. Please also thank Jamie for generating the excellent Management Activity Report. He’s doing a terrific job and really has his eye on the ball.

As I’ve said before, I think BW – and especially Jamie (as our Property Manager) – are doing a terrific job. Jamie's been extremely efficient in every interaction I’ve had with him and has an excellent memory of all the current points under review. What’s more, he’s always keeping in touch and keeping me informed of what’s happening.

I’ve found that he usually answers his mobile immediately and, if not, he always returns my messages, promptly.

Having been responsible for Graduate Induction and Training in my former life, I know it is not easy to get a young person to be as conscientious and motivated as he is. I’m so glad that we found BW – and it was just at the right time." 

Toni